--- title: What should I do if my Pro membership payment fails? description: Find out what to do if your DeepLearning.AI Pro membership payment fails. Learn why charges may be declined, how Stripe retries payments, and steps to fix issues. --- [Skip to content](https://info.deeplearning.ai/knowledge-base/what-should-i-do-if-my-pro-membership-payment-fails#main-content) [![LogoFiles\_DeepLearning\_PrimaryLogo-Aug-29-2025-10-47-57-5749-PM](https://info.deeplearning.ai/hs-fs/hubfs/LogoFiles_DeepLearning_PrimaryLogo-Aug-29-2025-10-47-57-5749-PM.png?width=200&height=45&name=LogoFiles_DeepLearning_PrimaryLogo-Aug-29-2025-10-47-57-5749-PM.png)](https://www.deeplearning.ai/) - [Explore Courses](https://www.deeplearning.ai/courses/) - AI Newsletter Show submenu for AI Newsletter - [The Batch](https://www.deeplearning.ai/the-batch/) - [Andrew's Letter](https://www.deeplearning.ai/the-batch/tag/letters/) - [Data Points](https://www.deeplearning.ai/the-batch/tag/data-points/) - [ML Research](https://www.deeplearning.ai/the-batch/tag/research/) - [Blog](https://www.deeplearning.ai/blog/) - Community Show submenu for Community - [Forum](https://community.deeplearning.ai/?_gl=1*sttxov*_gcl_au*MTkyMTE5MzMzMS4xNzU1NjI0NzE1*_ga*MTk2NjIxMDcxNi4xNzI0NzExOTcw*_ga_PZF1GBS1R1*czE3NTY4MjE3MTgkbzc2OCRnMSR0MTc1NjgyODA3NSRqNTYkbDAkaDA.) - [Events](https://www.deeplearning.ai/events/) - [Ambassadors](https://www.deeplearning.ai/ambassador/) - [Ambassador Spotlight](https://www.deeplearning.ai/blog/category/ambassador-spotlight/) - [Resources](https://www.deeplearning.ai/resources/) - Company Show submenu for Company - [About](https://www.deeplearning.ai/about/) - [Careers](https://www.deeplearning.ai/careers/) - [Contact](https://www.deeplearning.ai/contact/) Open main navigation Close main navigation - [Explore Courses](https://www.deeplearning.ai/courses/) - AI Newsletter Show submenu for AI Newsletter - [The Batch](https://www.deeplearning.ai/the-batch/) - [Andrew's Letter](https://www.deeplearning.ai/the-batch/tag/letters/) - [Data Points](https://www.deeplearning.ai/the-batch/tag/data-points/) - [ML Research](https://www.deeplearning.ai/the-batch/tag/research/) - [Blog](https://www.deeplearning.ai/blog/) - Community Show submenu for Community - [Forum](https://community.deeplearning.ai/?_gl=1*sttxov*_gcl_au*MTkyMTE5MzMzMS4xNzU1NjI0NzE1*_ga*MTk2NjIxMDcxNi4xNzI0NzExOTcw*_ga_PZF1GBS1R1*czE3NTY4MjE3MTgkbzc2OCRnMSR0MTc1NjgyODA3NSRqNTYkbDAkaDA.) - [Events](https://www.deeplearning.ai/events/) - [Ambassadors](https://www.deeplearning.ai/ambassador/) - [Ambassador Spotlight](https://www.deeplearning.ai/blog/category/ambassador-spotlight/) - [Resources](https://www.deeplearning.ai/resources/) - Company Show submenu for Company - [About](https://www.deeplearning.ai/about/) - [Careers](https://www.deeplearning.ai/careers/) - [Contact](https://www.deeplearning.ai/contact/) - [Start Learning](https://learn.deeplearning.ai/) [Start Learning](https://learn.deeplearning.ai/) Help Center - There are no suggestions because the search field is empty. 1. [Help Center](https://info.deeplearning.ai/knowledge-base?hsLang=en) 2. [Billing & Payments](https://info.deeplearning.ai/knowledge-base/billing-payments?hsLang=en) # What should I do if my Pro membership payment fails? ## Sometimes payments fail due to issues with your card, bank, or technical errors. This article explains what happens when a payment doesn’t go through and the steps you can take to fix it. ### Why payments can fail - Your card is declined by the bank. - Your payment details are outdated or expired. - A technical error occurs during checkout. - Your bank blocks the transaction for security reasons. --- ### How failed payments are handled - Our payment processor, Stripe, will automatically retry the charge. - You’ll receive an email notification if a payment attempt fails. - If payment attempts continue to fail, your Pro membership may be suspended or canceled. --- ### What you can do - Make sure your payment details are up to date. - Update your card or billing information in your Plan settings. - Contact your bank to ensure they aren’t blocking the transaction. If the issue persists, [create a support ticket here](https://share.hsforms.com/1EsdrWJXnR5WYr8BdPryuVg3hul4?__hstc=28198563.03166376e584f723a4c92b32c31b284b.1724711970621.1757430715750.1757448668733.738&__hssc=28198563.13.1757448668733&__hsfp=4234827342). Include details like the payment attempt date, any error messages, or screenshots to help us resolve the issue quickly. --- ### Why this matters Taking quick action ensures uninterrupted access to your Pro membership features and prevents your subscription from being suspended. --- ### **Still need help?** If you have more questions or encounter any issues, please [create a support ticket here](https://share.hsforms.com/1EsdrWJXnR5WYr8BdPryuVg3hul4?__hstc=28198563.03166376e584f723a4c92b32c31b284b.1724711970621.1757430715750.1757448668733.738&__hssc=28198563.13.1757448668733&__hsfp=4234827342). 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