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How do refunds work for the DeepLearning.AI Pro membership free trial?

DeepLearning.AI’s Pro membership includes a 7-day free trial to help you explore all features before committing. After this trial period, all payments are non-refundable.

How refunds work

  • Trial period: You can cancel any time during the 7-day trial to avoid charges.
  • After trial: Renewals, upgrades, or new payments after the 7-day trial are non-refundable.
  • Partial refunds: We do not issue partial refunds if you cancel or downgrade before the end of your billing cycle. Your plan remains active until your next renewal date.
  • Exception cases: If you believe you were charged incorrectly or canceled during your trial but were still billed, please create a support ticket. Our Support team will review your case and, if eligible, issue a full refund. Refunds typically take 5–10 business days to process, depending on your bank.
This ensures fairness and consistency for all learners, while giving you the chance to evaluate Pro risk-free during the trial.

Still need help?

If you have more questions or encounter any issues, please create a support ticket here. Our team will review your request and get back to you as soon as possible.