--- title: How do I request a refund for my Pro membership? description: Learn how to request a refund for your DeepLearning.AI Pro membership. 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[Help Center](https://info.deeplearning.ai/knowledge-base?hsLang=en) 2. [Billing & Payments](https://info.deeplearning.ai/knowledge-base/billing-payments?hsLang=en) # How do I request a refund for my Pro membership? ## If you believe you were incorrectly charged or would like a refund, this article shows you the steps to follow. ### When to request a refund - You notice an incorrect charge. - You were charged after canceling your subscription. - You believe there has been a billing error. --- ### How to request a refund To request a refund, please [create a support ticket here](https://share.hsforms.com/1EsdrWJXnR5WYr8BdPryuVg3hul4?__hstc=28198563.03166376e584f723a4c92b32c31b284b.1724711970621.1757430715750.1757448668733.738&__hssc=28198563.13.1757448668733&__hsfp=4234827342). Our team will review your request and respond as soon as possible. --- ### What happens next? Once your request is received, our Support team will investigate and let you know the outcome. Approved refunds are processed back to your original payment method within **5–10 business days**, depending on your bank. --- ### **Still need help?How to manage or resubscribe to your plan** You can manage your subscriptions by: 1. Clicking on your profile picture (top right corner). 2. Selecting “Manage Subscription.” 3. Clicking “Manage Subscription” again from the pricing pop-up. From there, you can re-subscribe to the Monthly plan by selecting the Monthly tab and clicking Select Plan. --- ### **Still need help?** If you have more questions or encounter any issues, please [create a support ticket here](https://share.hsforms.com/1EsdrWJXnR5WYr8BdPryuVg3hul4?__hstc=28198563.03166376e584f723a4c92b32c31b284b.1724711970621.1757430715750.1757448668733.738&__hssc=28198563.13.1757448668733&__hsfp=4234827342). 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