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How do I request a refund for my Pro membership?

If you believe you were incorrectly charged or would like a refund, this article shows you the steps to follow.

When to request a refund

  • You notice an incorrect charge.
  • You were charged after canceling your subscription.
  • You believe there has been a billing error.

How to request a refund

To request a refund, please create a support ticket here. Our team will review your request and respond as soon as possible.

What happens next?

Once your request is received, our Support team will investigate and let you know the outcome.

Approved refunds are processed back to your original payment method within 5–10 business days, depending on your bank.

Still need help?How to manage or resubscribe to your plan

You can manage your subscriptions by:

  1. Clicking on your profile picture (top right corner).
  2. Selecting “Manage Subscription.”
  3. Clicking “Manage Subscription” again from the pricing pop-up.
From there, you can re-subscribe to the Monthly plan by selecting the Monthly tab and clicking Select Plan.

Still need help?

If you have more questions or encounter any issues, please create a support ticket here. Our team will review your request and get back to you as soon as possible.